Update your directory profile if you provide gender-affirming care​

A growing number of members who identify as transgender, gender diverse or intersex prefer to receive behavioral health care from clinicians who understand their unique needs.  

If you offer gender-affirming care, you can now indicate that expertise in your network directory profile by updating your Area of Expertise designations. The new Gender Affirming Care option identifies clinicians who have specialized training in providing supportive, evidence-based care for gender dysphoria or intersex conditions, gender expression and transgender health. 

Help members find you 

To update your Area of Expertise selections, you’ll need to log in to the Provider Express secure portal. You can attest to your care expertise under My Practice Info > Clinician Information. Review this training guide for step-by-step instructions.  

Free, online training available 

Looking for options to fulfill your annual continuing education requirements? Need to expand your knowledge on health equity, cultural sensitivity or LGBTQA+ topics? Optum offers several cultural sensitivity training options for providers who want to support the LGBTQ+ community. Some are offered by OptumHealth Education, others are in partnership with leading nonprofits and national organizations: 

• Unconscious Bias Training – Designed to help you evaluate and overcome your own unconscious biases 

• LGBTQ+ Mental Health Training – Developed in partnership with OutCare Health, this course offers 1.5 CEUs 

• Caring for the LGTBQ+ Community: An Introduction - Designed to raise awareness of the identities and experiences of the LGBTQ+ community, as well as ways to address the unique health-related disparities affecting the community. 

• Across the Sexual Orientation and Gender Identity Spectrum: A Call to Action – Increase your awareness of these issues so that communication with LGBTQ+ people is respectful, sensitive and supportive of the individual’s needs 

• Empathy: Social Care Education  – Focuses on critical concepts like health equity, social determinants of health, empathy, health disparities, cultural humility, motivational interviewing and compassion.  

Questions? 

If you need help with the Provider Express secure portal, contact Technical Support at 1-866-209-9320 from 7 a.m. to 7 p.m. (CT). You can also chat online by clicking Chat Now on the Contact Us page.