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Provider webinars and trainings 

Our informational webinars and trainings are designed to help you navigate the secure portal and provide details about other topics of interest when doing business with Optum. 

To begin, choose a topic of interest from the list below. 

Medica Model of Care – Provider training

Model of Care Provider Training

As a Behavioral Health Provider working with Medica members enrolled in Medica DUAL Solution® (MSHO) and/or Medica AccessAbility Solution® Enhanced (DSNP SNBC), you have an important role as member of the interdisciplinary care team. 

The Centers for Medicare and Medicaid Services (CMS) requires that dual Special Needs Plans (SNPs) such as Medica DUAL Solution and Medica AccessAbility Solution® Enhanced have a “Model of Care” plan submitted to CMS for approval. The Model of Care is seen as a vital quality improvement tool and an integral component for ensuring that the unique needs of each member enrolled in a SNP are identified and addressed. One CMS Model of Care requirement is that Medica conduct Model of Care training with providers.

Medica has developed Model of Care Training for Providers, easily accessible online at our website from our Provider College. This training module will give you, as a provider, an informative overview of the Medica DUAL Solution (MSHO) and Medica AccessAbility Solution® Enhanced (DSNP SNBC) Model of Care including:

  • Description of the populations
  • Care Coordination overview (Did you know that every Medica DUAL Solution and AccessAbility Solution Enhanced member  has an assigned Care Coordinator that helps to coordinate the care of the member?)
  • Provider network
  • Quality measurement and performance improvement

We encourage you and your group’s providers to take 10-15 minutes to take the Medica DUAL Solution® (MSHO) and Medica AccessAbility Solution® Enhanced (DSNP SNBC)

Model of Care Provider Training

Medica Model of Care Provider Training
Louisiana Non-Licensed Behavioral Health Provider Training

Non-licensed behavioral health providers are required by the Louisiana Department of Health and Hospitals to complete standard basic training courses. The required trainings are posted below.

 

For questions, please email training_bhnetwork@uhc.com

Missouri HealthNet Behavioral Health Provider Training

Click image to play video

Working with HealthNet and
Optum/UnitedHealthcare Community Plan

Optum is contracted with UnitedHealthcare Community Plan to administer the behavioral health portion of the Missouri HealthNet program. This includes both mental health and substance use disorders. Total runtime of training: 25:04.

Navigating Optum for AL, AR, FL, GA, LA, MS, NC, SC, TN as well as Puerto Rico and The Virgin Islands

Navigating Optum

The Navigating Optum webinar is your introduction to our Behavioral Health Network, and covers all the resources available for newly credentialed providers. The focus is on commercial and Medicare network resources. Webinar discussion will include:

  • Introduction to Optum
  • Provider Express
  • Benefits and Authorizations
  • Claims/Billing
  • Updating your information
  • Contacting Optum
  • Online Resources
  • Live Question & Answer session

Our mission is to make healthcare better for everyone. This includes simplifying your business transactions by offering effective and efficient tools that support and enhance your care delivery and your business operations.

If you have questions, please contact the Provider Services Line at 1-877-614-0484. You will find Medicaid resources here.